PRIVACY POLICY
Last updated: March 30, 2026
True Skin Balance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit trueskinbalance.com or purchase from us.
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INFORMATION WE COLLECT
When you visit our website or make a purchase, we may collect the following information:
- Name and contact information (email address, phone number)
- Billing and shipping address
- Payment information (processed securely through Shopify — we never store your full card details)
- Order history and purchase details
- Device information, browser type, and IP address
- How you interact with our website (pages visited, links clicked)
We may also collect information you provide voluntarily, such as when you contact us by email or subscribe to our newsletter.
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HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and customer service requests
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and product offerings
- Comply with legal obligations
We do not sell your personal information to third parties.
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SHARING YOUR INFORMATION
We may share your information with trusted third parties only as necessary to operate our business, including:
- Shopify — our e-commerce platform (see Shopify's privacy policy at shopify.com/legal/privacy)
- Payment processors — to securely process your transactions
- Shipping carriers — to fulfill and deliver your orders
- Email marketing platforms — to send communications you have opted into
- Analytics providers — to help us understand how our website is used
All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.
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COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
You can disable cookies through your browser settings, however some features of our website may not function properly as a result.
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EMAIL MARKETING
If you subscribe to our email list, you will receive marketing communications from True Skin Balance. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly at trueskinbalance@gmail.com.
We do not send spam. We will never sell or share your email address with third parties for their own marketing purposes.
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DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order information is typically retained for up to 7 years for accounting and legal purposes.
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YOUR RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at trueskinbalance@gmail.com.
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CALIFORNIA RESIDENTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at trueskinbalance@gmail.com.
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CHILDREN'S PRIVACY
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
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SECURITY
We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access. Our website uses SSL encryption and all payments are processed through Shopify's secure payment infrastructure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
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CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
True Skin Balance
Email: trueskinbalance@gmail.com
Website: trueskinbalance.com
United States
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